Terms & Conditions

Welcome to Huglines.com. By accessing or using our website and services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing any order.

1. Acceptance of Terms

By using this website, you confirm that:

• You are legally capable of entering into a binding agreement.
• You agree to all policies, guidelines, and conditions published on this website.
• You will provide accurate and truthful information while placing orders.

2. Services Offered

Huglines.com provides services including but not limited to:

• Greeting Card Delivery
• Flower Delivery
• Gift & Surprise Delivery
• Chocolate & Sweet Wishes Delivery
• Function Hall Booking Assistance
• Festival & Occasion Greetings

3. Orders & Payments

• All orders are confirmed only after successful payment.
• Prices may change without prior notice.
• Orders are subject to operational feasibility and service availability.
• Customers are responsible for providing correct recipient details.
• Incorrect address or phone number may delay delivery.
• you may expect a little delay in delivery based on region and distance.

4. Delivery Policy

• Delivery dates selected by customers are preferred delivery dates.
• Actual delivery time may vary due to traffic, weather, holidays, local restrictions, or operational challenges.
• Same-day delivery is not guaranteed unless explicitly stated.
• Certain remote locations may require additional delivery time.
• Deliveries may occur between 9 AM and 9 PM.

5. No Cancellation Policy

Due to personalized and time-sensitive nature of services:

• Orders once placed cannot be cancelled.
• Changes after payment are not guaranteed.
• Customers are advised to verify all details before payment.

6. Refund Policy

• Refunds are processed only in verified cases of non-delivery or complete service failure.
• Minor delays or recipient unavailability do not qualify for refunds.
• Refund processing time may take 5–10 business days.
• Platform charges and payment gateway fees may be non-refundable.

7. Recipient Availability

• Recipient should be available at delivery location.
• If recipient is unavailable, delivery may be rescheduled based on operational convenience.
• In some cases, delivery may be handed to a family member, security, or neighbor.

8. Product Variations

• Flowers, wrapping styles, greeting cards, and decorative items may slightly vary based on local availability.
• Substitutions of equal or higher value may be used if required.

9. Function Hall Bookings

• Function hall bookings are subject to venue availability.
• Huglines.com acts only as a booking facilitator.
• Final venue policies are controlled by respective hall owners.

10. Limitation of Liability

• Huglines.com shall not be liable for indirect, incidental, or consequential damages.
• Our maximum liability is limited to the amount paid for the respective order.
• We are not responsible for delays caused by natural disasters, strikes, internet outages, pandemics, or force majeure situations.

11. User Conduct

• Users shall not misuse the platform.
• Fraudulent transactions are strictly prohibited.
• Abusive or illegal usage may result in account restriction.

12. Intellectual Property

All content including logos, designs, text, graphics, and branding belongs to Huglines.com and may not be copied or reproduced without permission.

13. Privacy

Your personal information is handled according to our Privacy Policy.

14. Modification of Terms

We reserve the right to modify these Terms & Conditions at any time without prior notice. Continued use of the website implies acceptance of updated terms.

15. Governing Law

These Terms & Conditions shall be governed by the laws of India. Any disputes shall fall under the jurisdiction of applicable courts.

16. Contact Information

For any support or legal queries:

Huglines.com
Email: huglines1@gmail.com